Frequently Asked Questions

Shipping & packaging

Is the packaging really discreet?
Yes — plain brown outer box, no logos, no product names. The sender appears as RP Logistics.

How long does shipping take?
1-5 business days within the EU, 5-10 business days to the USA. See our Shipping page for full details.

Will my bank statement show anything explicit?
No. The charge appears as RP Store — neutral and unidentifiable.

Product care

How do I clean my toy?
Warm water and a toy-safe cleanser for silicone items. Wipe with a soft cloth for metal/acrylic items. Detailed care instructions ship with every product.

Which lubricants are toy-safe?
Always use water-based lubricants with silicone toys — never silicone-based. Our Pure Glide is safe with everything we sell.

How long does the battery last?
Most rechargeable toys deliver 60-120 minutes of play per charge. See each product page for specifics.

Orders

Can I change or cancel my order?
If you contact us within 1 hour of ordering, yes. After that, the order is in fulfilment.

Do you ship internationally?
Yes — to most countries. Shipping is calculated at checkout.

Where can I track my order?
You'll get a tracking link by email when your order ships.

Still have a question?

Write to parisrouge.team@hotmail.com. We answer within one business day.